Introduction
Nextique SwiftCity Private Limited ("SwiftCity", "we", "us" or "our") operates the website swiftcity.in and its related mobile applications (together, the "Platform"). This Privacy Policy describes how we collect, use, share and protect information about you when you visit the Platform, create an account, place an order, or otherwise interact with us.
By using the Platform, you agree to the collection and use of information in accordance with this policy. This policy is drafted in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
Information We Collect
We collect information that you provide directly to us, information generated automatically as you use the Platform, and information we receive from trusted third parties such as payment gateways and logistics partners.
| Category | Examples | Why we collect it |
|---|---|---|
| Account details | Name, email, phone number, password | Create and secure your SwiftCity account |
| Order details | Shipping address, billing address, items purchased | Process, ship and support your orders |
| Payment details | Card token, UPI ID, transaction ID | Processed by RBI-authorised payment partners; SwiftCity does not store full card numbers |
| Device & usage data | IP address, browser type, pages viewed, app version | Improve performance, security and personalisation |
| Location data | Delivery pincode, approximate location | Estimate delivery times and serviceability |
| Communications | Support tickets, chat transcripts, reviews | Respond to queries and improve service quality |
How We Use Your Information
- To process, fulfil, and keep you updated on your orders and deliveries.
- To verify payments and prevent fraudulent transactions.
- To personalise product recommendations, offers and search results.
- To send order updates, service alerts and, where you have opted in, promotional communication.
- To detect, investigate and prevent misuse of the Platform.
- To comply with applicable law, regulation, or a valid legal request.
Data Storage & Security
We use industry-standard safeguards, including encryption in transit, access controls, and regular security reviews, to protect your information against unauthorised access, alteration or loss. Your data is stored on servers located in India and, where applicable, with reputed cloud infrastructure providers.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes and enforce our agreements. Order and invoice records are typically retained for the period required under Indian tax and consumer protection law.
Your Rights & Choices
You may, at any time:
- Access, review and update your account information from your profile settings.
- Request a copy of the personal data we hold about you.
- Request correction or deletion of your personal data, subject to applicable legal retention requirements.
- Opt out of promotional emails, SMS and push notifications at any time.
To exercise any of these rights, write to us at privacy@swiftcity.in.
Children's Privacy
The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before sharing any information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date, and, for material changes, notify you via email or an in-app notice.
Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are provided below.